About Us?
We are a consulting firm that offers specialized services:
Specialized Services
BPO (Business Process Outsourcing)
Business Process Mapping and Design
Software Development Projects
Data Platform and AI Applied to Processes
The entire consulting operation is carried out within the framework of specialized service provision regulated by the Mexican government (REPSE).
misSiOn
VisiOn
To provide specialized operational and project services that enable our clients to achieve their objectives.
To be a leading consulting services company for our clients, setting a benchmark for timeliness and quality of service.
To promote the overall well-being of our employees, as well as productive inclusion for vulnerable groups.
values
Effective Work
Responsibility
Inclusion
Mutual Growth (Win-Win)
About MyACo
Presence in Mexico.
Experience in Mexico, LATAM, and the USA
in the insurance and banking industry.
Specialization in BPO, Professional Services and Development from a Business and Technology perspective.
End-to-end professional development and customer service cycle.
Mix of remote and on-site work according to our clients' needs.
Rapid identification of needs and placement of specialized consultants in the shortest possible time.
Service Model
Needs Identification
The MyACo team schedules an exploratory session to document high‑level requirements.
Requirements Analysis
MyACo gathers its group of experts according to the identified needs and prepares a solution proposal.
Proposal Presentation
MyACo presents a solution proposal (timeline/cost) under the most appropriate service model.
MYACO OFFERING
Specialized Services
Incorporation of resources within critical areas according to our clients’ needs.
Professionals with experience in the client’s requested field, along with certifications and skills aligned with the required profile.
Projects
Project Management
Change Management
Portfolio Manager
Product Owner
Financial Controller
Business Analyst
BPA
Data Entry
Among others...
Operations
Back‑Office / Front‑Office
Area Directors and Deputy Directors
Operations Coordinators
Operations Resources
Among others…
Technology
Back‑End Developers
Front‑End Developers
Full‑Stack Developers
Testers / QA
Data Scientist
UX/UI Engineer
Among others…
MYACO OFFERING
BPO Projects
What is BPO?
Business Process Operation (BPO) is a service model focused on outsourcing high‑volume operational segments with low to medium complexity.
Intelligent BPO involves applying Artificial Intelligence to processes for automation.
At MyACo, we implement complete operational workflows through an in‑house methodology that enables agile and rapid adoption, allowing for short implementation and start-up times.
1. Identification and documentation of target processes
2. Analysis of technical and security requirements
3. Definition and alignment of KPIs
4. Onboarding & Training
5. Daily operation and monitoring
6. Continuous learning
7. Continuous improvement (opportunity backlog)
8. Delivery of results
MYACO OFFERING
Process design
and implementation projects
Preparation of projects with implementation of processes with design of KPIs according to the main methodologies that exist in the market.
Projects to develop strategies for the optimization of client operations, business processes and IT (Target Operating Model).
Analysis and implementations of business processes with Agile / PMI project management methodologies.
Methodologies
Lean Six Sigma
BPA (Business Process Analysis)
MYACO OFFERING
Data Platform & AI Applied to Processes
At MyACo, we strive to ensure that every decision, interaction, and process is powered by relevant data from reliable sources. We manage the entire data lifecycle to strengthen decision‑making.
We use leading platforms in the market such as Microsoft Azure, Oracle, Google, AWS, and open‑source technologies, among others.
Artificial Intelligence Applied to Processes
At MyACo, we develop and promote AI models to create capabilities that solve business needs.
Routine and repetitive operations will be executed by AI Agents: semi‑autonomous allies trained, adjusted, and customized for each organization and process.
MYACO OFFERING
Development Projects
At MyACo, we deliver turnkey development projects where a Senior / Semi‑Senior development team is assigned in every case.
When required, process modeling and change management consultants are incorporated to ensure better adoption of changes resulting from technological and process implementations.
Every development project is supported by a Project Manager specialized in Agile and Waterfall methodologies, continuously reporting project progress through a proprietary framework (MyACo Way) or adopting the project management model required by the client’s internal PMO.
Types of development projects:
Design and construction of B2B/B2C websites
Mobile applications
Payment system integrations:
Conekta
Mercado Pago
Openpay
Etc.
Design and implementation of data management and exploitation projects:
Data warehouse
ETLs
Data lakes
rights reserved MYACO 2026
